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However, the User satisfaction score is only calculated once a casino has 10 or more reviews. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. We calculate a casino’s Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review.
We use technology to protect platform integrity, but we don’t fact-check reviews
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The player from Greece had deposited €20 into the casino, but the amount was deducted from his account without being credited. The player from the Netherlands won a total of €5,300 after using a €25 bonus but had his withdrawal requests of €5,000 and €300 rejected due to reaching a maximum limit. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit.
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The issue was resolved when the casino confirmed that her withdrawal had been successfully processed after several messages. The Complaints Team had concluded that they could not assist with her refund request, as the funds had seemingly been played down, and the casino’s decision to issue a refund was at its discretion. The player acknowledged the need to check the rules more thoroughly, and the complaint was marked as resolved. The player from Germany submitted multiple self-exclusion requests to Luckygem, all of which were ignored.
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